Booking Form Information

By booking our event styling services you are agreeing to comply with, and be bound by, the following terms and conditions of hire. Payment of your deposit is deemed that you have read and understood these terms and conditions of hire. 

General Details

The company is Forever Florals Event Styling trading as 'Forever Florals'. The client is the person(s) responsible for the booking of Forever Florals and the services outlined in the agreed booking. The word stock will reference any item(s) ordered, including, but not limited to; centre pieces, floral runners, backdrops, neon signs, props and any other item(s) hired by the client from the company.

Deposits & Payments

A non-refundable deposit charged at £100.00 (for orders under £500.00) or £200.00 (for orders of £500.00 and above) is required to reserve the client's booking and the date of the event. No booking is guaranteed until a deposit is received. In the event of an increase in pricing where a deposit has not been paid the client will be charged the increased price. The deposit amount will be deducted from the final invoice and the final payment is required four weeks prior to your event.

Cancellations

We understand that cancellations may occur due to various reasons, however, cancellation of the client's booking with the company will result in the forfeit of the client's deposit. Cancellation within four weeks of the event will still require full payment. Cancellations outside of this time do not require any additional payments, however any stock already purchased specifically for the client's event, where cancellation occurs, will still be subject to payment. Cancellations must be made in writing by sending an email to admin@foreverflorals.uk.

Hire Charges - Period of Hire

The hire charge for the stock commences from the time that the company dresses the venue and continues until the stock is collected.

Day of Setup

We are unable to un-stack, arrange or move chairs at your venue, this is something that you must arrange with the venue prior to our arrival. If your ceremony and reception are due to take place in the same room you may need to make arrangements for the venue to setup any styling items after the ceremony as it is not always possible for us to wait until the ceremony is finished to dress the tables or move stock unless this is pre-arranged with us via our turnaround service. Please contact us to discuss any such arrangements prior to the event. Please note, any extra waiting times may incur an additional fee. Regrettably, we are unable to setup the customers own items unless otherwise agreed.

Turnaround Service

If your ceremony is due to take place in the same room or venue we offer a turnaround service (subject to availability & additional charges). The turnaround service includes the company staying on site during the ceremony to move styling items from the ceremony to the wedding breakfast. Items that are included within the turnaround service include the following; floral arrangements, centre pieces, floral runners, foliage & candle styling. Items that are not included within the turnaround service include; flower walls, floral arches, hoop backdrops, neon signs, chair covers, sashes, drapes, chair accessories & any item/install that would require dismantling/re-setup. Any item that requires a re-setup will incur a further setup fee, please contact us to discuss prior to your event. Regrettably, we are not always able to offer a re-setup service due to time constraints.

Damages Deposit/Security Bond

A security bond (or damages deposit) of £100.00 is required on all orders. This is separate to the booking deposit & is added to the client's invoice. The security bond is fully refunded upon safe return and after inspection of the hired stock by the company. In addition to deduction for damages, any parking charges incurred during setup & collection will also be deducted from the security bond (parking receipts can be issued to the client upon request). The damages deposit is usually refunded within 14 working days after your event, however, please note, it may take longer to process your refund during peak wedding season (April-September).

Loss or Damage

The client is held responsible for all stock from when the setup is complete, to when the company arrives to collect. The client assumes full responsibility for loss of, or damage to, the stock (excluding fair wear and tear such as light staining). The company has the right to charge the client replacement costs for any loss or damage to the stock. For a full list of the replacement prices please contact us. Replacement costs will be deducted from the security bond. If the amount should go over the security bond fee a damages invoice will be issued to the client by the company. 

Retention of Title

All stock is owned by the company and remains the absolute property of the company. The client undertakes not to sell, offer to sell, assign charge, lend or otherwise deal with the stock unless otherwise agreed with the company. The stock must not be taken by the client after the event.

Changes to the Order

Changes to the booking may be made up until four weeks prior to the event when the final balance is due. Once full payment has been made the stock is assigned to your event. Additional items may be added or item(s) may be exchanged (subject to availability), however, the company cannot issue refunds on any item(s) that are no longer required. 

Insurance

The company is fully insured with public liability insurance and all electrical items are PAT tested. As such, the company will not be held responsible for any injury sustained by any hired stock. A copy of our insurance documentation can be presented upon request.

Thank you for your time, we are very much looking forward to working with you to create the event of your dreams! Please don't hesitate to contact us should you have any questions or want clarification on any of the terms and conditions mentioned above.