Frequently Asked Questions

Q.  What areas do you cover?

We cover Manchester, Cheshire and areas of the North West including North Wales, The Wirral and Liverpool. We also travel futher afield, however for venues further than 40 miles a minimum spend of £500.00 applies (excluding any delivery/collection fees & security bond). Please contact us for more information.

Q.  How much is delivery and collection?

We cover the first 15 miles for free, after this we charge 45p per additional mile for delivery and collection.

Q.  Do you require a deposit?

Yes, we require a non-refundable deposit to secure your date and booking. This can be paid once we have confirmed availability of your chosen items and is charged at £100.00 (for orders under £500.00) or £200.00 (for orders of £500.00 and above). The remainder of the balance is required four weeks prior to your event. If your event is less than four weeks away at the time of booking we require payment in full.

Q.  Can we meet to discuss my requirements?

Whilst we don't have a showroom we do offer a free no-oligation consultation to allow you the opportunity to discuss your requirements in person. If you would like to book an appointment please contact us.

Q. What is included in the hire price?

Full setup and styling of your chosen products is included within the hire price, meaning you can relax in the knowledge that your venue decor is taken care of! Delivery and collection within a 15 mile radius of the SK16 district is also included (a delivery/collection fee is applied for events outside of this area).

Q.  How do I book?

To place a booking with us please fill out the enquiry form to receive a quote and confirmation of availability. If you wish to book after receiving your quote please complete the booking form which can be found here.

Q.  Can I amend my order at a later date after booking?

Of course! You can amend your booking/guest numbers up until four weeks prior to the event (subject to availability). Amendments within four weeks prior to the event will not be eligible for a refund.

Q.  What happens if hired items are damaged or lost?

A security bond (or damages deposit) is required on all orders. This is added to your invoice and is fully refunded upon safe return and after inspection of hired items. Please view our booking terms & conditions for more information.